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Where do I mail my rent
payment?
| SMC Investors, LLC |
| P.O. Box 60633 |
| Charlotte, NC
28260-0633 |
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Invoices are sent to the address provided in your lease.
To change the address information for billing, forward a
request on letterhead to the
Property Manager
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The Tenant will be requested to
identify a primary contact person who will be responsible for
the lease billings and account inquiries.
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Rent payments are due to the
lockbox prior to the 1st of each month, with or without the
monthly invoice. To prevent a misapplication of payments
to your account, each payment should include a description of
what is being paid with the payment.
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Rent invoices are not required
but are provided as a courtesy.
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Refer to the lease for
information on late fee assessments.
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Tenants are encouraged to
establish an Electronic Funds Transfer account. Contact
the
Property Manager for
information.
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How do I order additional suite keys and/or access cards?
Fill out the
request form and fax it
to the management office at (248) 488-5066. There is a nominal
service charge. |
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How do I request
service in my suite?
Click here
and fill out the Service Request Form which will be e-mailed, or
fill out a printable
Service Request Form and fax it
to the management office (248) 488-5066. |
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How do I
order new signage?
Click here and fill out the
request form which will be e-mailed, or fax it to the management
office at (248) 488-5070. |
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What do I do
in the event of an emergency?
Call 911,
if appropriate
(fire, medical emergency, police) and
call (248) 488-5070 and
follow the instructions for emergencies.
Please refer to the
tenant handbook for additional information. |
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What is the procedure to gain access to the telephone/electrical
rooms? Please call the management
office (248) 488-5070, Monday through Friday, 8:00 a.m. to 5:00
p.m. and we will unlock the appropriate telephone/electrical room.
Tenants should notify the Property Management
Office as soon as possible to prevent delays in gaining access.
Building staff may be on another assignment and not able to
provide immediate access to your vendor. |
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Can the freight elevator be reserved? What is the procedure?
Yes, the freight elevator can be reserved. All
major moving can only be done after 5:30 p.m., prior to 7:30 a.m.,
and on weekends.
Click here and fill out the
Service Request to e-mail or fill out the
Request Form and fax it to
management office at (248) 488-5066. |
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How do I reserve the conference room?
Click here and fill out the Request Form
and fax it to the management office at (248) 488-5066.
If you need to cancel a reservation, you must
notify the Property Management Office in writing 24 hours prior to
the reservation date to avoid charges.
Information on the conference room is also located
in the
Tenant Handbook and in the
Conference Room Information form. |
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Is there
a catering service within the building?
Yes, Crossing Sundries & Cafe located in
Building 1 (38705) on the first floor, Suite 120. Please
call (734) 462-4977 or visit
www.CrossingCafe.net
Andiamo's is located at 38703 Seven Mile Road and
also offers valet Parking. Please call (734)
953-3200 or visit:
WWW.ANDIAMOITALIA.COM See
Amenities for more
information. |
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What is the procedure for moving in or out of the building?
All major moving activity must be scheduled and
approved by the Property Manager. These moves must be
scheduled to take place after regular business hours.
Click here
and fill out the Service Request Form or fill out a
printable version and fax it to
the management office at (248) 488-5066, which will schedule your move
and reserve the freight elevator for your use. More
information on
Move In/Move Out procedures. |
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How do
I obtain approval to host a special event?
Fill out the
Request Form and fax it to the
management office at (248) 488-5066 for approval. |
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What is the availability of the conference room in Building 2
(38701)? The conference room is
available Monday through Friday, 8:00 a.m. to 5:00 p.m. with a
reservation. Fill out the
Request Form and fax it to the
management office at (248) 488-5066. Information on the
conference room is also located in the
Tenant Handbook and within the
Request Form. |
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Is there a
restaurant in Seven Mile Crossing?
Crossing Sundries & Cafe located in Building 1
(38705) on the first floor, Suite 120. The cafe serves fresh
food, prepared daily with daily specials.
Andiamo's is located at 38703 Seven Mile Road and
also offers valet Parking. Please call (734)
953-3200 or visit:
WWW.ANDIAMOITALIA.COM See
Amenities for more
information. |
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How do I arrange to have the carpet cleaned in my suite?
Carpet cleaning is the tenant's responsibility.
You may contact the
Property Management Office to
obtain a proposal or you may use any contractor you choose, but all contractors must
comply with our
Vendor Insurance Requirements.
Access to water and drainage must be arranged
through the Property Management Office. The tenant is
responsible for providing both building and suite access. We
do not issue access cards to vendors.
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What do I do if I have excess trash, boxes or packing materials to be disposed of?
Notify the Property Management Office.
Depending on what you have, we may be able to remove it during the
day. Typically this would occur at night by the janitorial
crew.
Orange "Trash" stickers are available to place on
boxes to be thrown out. You should designate an area within
your suite to place excess garbage for the night cleaning crew to
dispose of. Nothing is to be placed in the common area
hallways for disposal. Packing materials (i.e. pallets;
moving boxes) must be disposed of by whoever delivered it for the
tenant.
Instructions for the cleaning crew are not to throw
anything away that is not in a trash container, clearly marked
"Trash," or in an area designated as a trash collection area.
It is better to explain why we did not take something out than it
is to rummage through dumpsters looking for a box of paperwork. |
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Where can I
recycle telephones and computer equipment?
The U.S. Environmental Protection Agency has new
rules regarding the disposal of this type of equipment. You
may be eligible for a tax write-off if you donate them to a
charity. Visit
Charitable Recycling
or
Plug In to Recycling
for more information. Or you may contact the
Property Management Office for
assistance. |
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How do you handle
parking enforcement? Tenants who
park in reserved spaces may be stickered, ticketed or towed.
Handicap parking violations are issued by the Livonia Police.
Vehicles parked or standing in the Fire Lanes will be ticketed and
towed. Overnight and long-term parking requires
authorization from the Property Manager. We do monitor for
abandoned vehicles, and report them to the Livonia Police.
All vehicles impounded by the Livonia Police are taken to Livonia
Towing, located at 12955 Levan, Livonia, MI 48150, (734)
591-0457. |
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Do the Livonia Police assist with keys locked in a vehicle?
Only if you do not have power locks/windows and are
willing to sign a waiver of liability. |
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I had a minor traffic accident in the parking lot, can you send a
police car to take the report?
Because of the volume of traffic accidents, the police department
requires all private property accident reports be completed at the
police station.
Bring in your drivers' license, vehicle
registration and insurance certificate along with any other
information from the other driver(s) involved. An officer at
the police station will take the report. |
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Where can I obtain a copy of a traffic accident report or a
criminal incident report? Copies
of reports can be obtained for a fee at the Livonia Police
Department, Central Records Bureau, 8:00 am to 4:00 pm Monday -
Friday. |
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Can I make
renovations to my suite? Tenants
should refer to their lease first, but typically all renovations
must be approved by the Owner. Please contact the
Property Manager to review. |
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Is there a Lost & Found?
Occasionally items are turned into the Property
Management Office. You can call the office at (734) 462-8405, or
stop in at Suite 190, 38701 Seven Mile Road to see if your lost
item was found, or if you found a lost item. |
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Can I make
suggestions for the website?
Absolutely. This website was developed for you and we encourage
your comments. Please send your suggestions to
info@sevenmilecrossing.com. |
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